FAQ

Since 2003 I have worked on providing or exceeding quality and expectations of customers, and I look forward to continuing that tradition with you.

Payment options

All payments are processed through Shopify or Etsy. Jenica Jewelry never receives or retains your credit card information.

Returns and exchanges

All sales are final. Items may be exchanged within 7 days of receiving for an even exchange of another product. Must have an email confirmation from Jenica Jewelry approving the exchange before the item will be accepted for the exchange.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. The item must have been properly cared for following Jenica Jewelry Care Instructions. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Do you offer repairs?

Jenica Jewelry covers all products from defects in material and workmanship for up to one year after purchase. Defects include clasps breaking, crimp beads giving away, toggles breaking, or earring post breaks. Damage resulting from normal wear and tear, loss or theft, or improper care will not be covered.

Please review Jenica Jewelry - Jewelry Care  to review how to extend the life of your jewelry pieces. 

 

Shipping

Ordering internationally?

Visit my Etsy store to shop if you are located outside of the United States by clicking here.

How long before my order ships?

Ready to Ship items will ship in 1-3 business days, and personalized jewelry will take 3-5 days for production time before shipping. 

All US orders are shipped USPS first class mail with tracking.

This is an estimate and I do everything I can to get you your product on time and quickly, but once the package is out of my hands I am not responsible for delivery delays.

Jenica Jewelry is not responsible for any lost or stolen merchandise.

Gift wrapping and packaging

All items come in attractive packaging that make it perfect for gift giving. If you would like a personalized note included in the gift please include that in the notes section at checkout.

Wholesale availability

Yes! Please contact me to discuss.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

 

Materials used

Fish Hook Silver Earwires

  • Surgical stainless steel
  • Nickel-free

Brass Chain & Earwires

  • Made in USA
  • Solid brass made up of 85% copper and 15% zinc
  • Nickel-free and lead-free

Silver & Gold Chain, Stamped Pendants, Post Earrings

  • Made in USA
  • Base metal is brass or steel
  • Cast using lead free pewter
  • Plated using 24k gold or .999 fine silver
  • Chains and pendants are nickel-free
  • Post earrings are nickel- and lead-free

Copper Stamped Pendants

  • Made in USA
  • Plated with pure copper, then carefully oxidized for an authentic antique finish
  • Nickel-free